Community Forum

Recorded shows disappearing.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Recorded shows disappearing.

I am having a problem with programs that have been recorded and the next day they are gone. I have checked the recently deleted and only programs that I deleted are there. I had shows recorded last night that when I check before going to bed last night they were under my saved recordings but this morning they are not there. This has been going on for at least a few weeks now. I have tried unplugging the unit for a few minutes and plugging back in but that hasn't helped. I wanted to add that some shows record and do not disappear.



Official Employee

Re: Recorded shows disappearing.


smitty27344, thanks for reaching out. Let's take a look at why those shows are disappearing. Please send me a private message with your full name and the phone number associated with your residential account for help.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!