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Recorded DVR programs disappearing from our list

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Recorded DVR programs disappearing from our list

Hello, we got X1 installed in our house as an upgrade from the old Comcast legacy boxes several months ago. It showed our recordings as 40% full and now we are down to 21% bc many of our recorded programs and movies disappeared without our permission and without us deleting them. And they are not showing up in the deleted folder. Why are some of our programs and movies disappearing, how do we stop that and how do we get them back? Thank you
Official Employee

Re: Recorded DVR programs disappearing from our list

Hello MelSchwartz. I can assist with troubleshooting your DVR and missing recordings issue. To get started, please send me a private message and include your full name and account primary phone number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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