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Re: Xfinity Service keeps freezing, this is terrible

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Re: Xfinity Service keeps freezing, this is terrible

Ditto, ditto and ditto! We’ve had nothing but trouble since “upgrading” to X1. Freezing and shutting down at least 2x a week. Have called customer service at least once a month, they try to convince me these problems are surprising and new. They’ve reset so many times, a guy came out and put down new lines. Nothing works. This new system is a joke and they know it. I want my old box back!
Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Hi TS71, apologies for your experiences with your service. I would like to review this further on my side and go over signals, first I would need to look up your account.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you