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Re: Pixelation and tiling

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New Poster

Re: Pixelation and tiling

I have been experiencing the same thing but it seems to be prevalent with sports channels. NBCSN, NBC, ESPN, CSN etc. I signed a contract and pay for ALL of these. Comcast needs to uphold their end of the bargain. Ironically there is an additional 5 dollar tax/fee for these sports channels.
Official Employee

Re: Pixelation and tiling

You just had a tech out, you’ll probably need another one. The upstream on your modem and XG2 is too high and out of spec
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New Poster

Re: Pixelation and tiling

You may be correct, but talking to different comcast techs will yield different comcast answers, this is another new answer. Any answers to why the modem decides to only pick sports to mess with?
Official Employee

Re: Pixelation and tiling

Channels are coming in on different frequencies. Possibly whatever is causing your issues it’s only on those frequencies ( maybe others that you don’t watch). A tech can check that frequency(ies) individually onsite, it just can’t be done remotely.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!