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Last night I called the XfinityTV support number at 888-586-2364 and spoke with Beverly. She sent refresh commands to my cable boxes and opened a ticket.
This afternoon I checked my iPad app and it was working fine.
When I first got the DVRs, I had named them "Kitchen sink" and "Recliner"
Today I found them named "DVR 1" and "Recliner"
Hooray! Problem solved. Thank you Comcast!
I am trying to use the Xfinity TV app on my iphone/ipod touch but it's saying that it was unable to find any cable boxes eligible for TV control. My cable box is a Motorola DCH3200, which is one the list of eligible boxes. If I go on the website to try TV control it can't find an eligible box either. Last night I chatted with a comcast representative. They had me sign out and uninstall everything. They refreshed my account and had me install and try again. It still didn't work. Then they said that they would try a hard reset of my account and that the app should work after an hour. 12 hours later it still doesn't work. I tried going to the website suggested (Xfinity remote Self-Test page) but there was no help there.
Here's what it came up with (Sensetive informatin has been replaced with X's):
Your Comcast Account
The primary user ID associated with your account is XXXXXXXX, and the video content you have access to is the same for all user IDs associated with this account.
Zip = XXXXX
Name = Comcast XXXXXXXXX Digital
My iphone isn't even showing up in available devices. I've tried unplugging the cable box and plugging it back in after 15 min or so. I've reinstalled the app like 20 times. What should I do next?
the problem is most likely on comcasts end. pM comcast joe and they will look into your account. have you signed out of the app and back into the app? your iphone will not be listed as a device until you are actually able to set it up with the app. you can also only have three devices set up on the app. have you tried both apps the remote and the tv app.