Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Hi, I promoted your post to its own thread and have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi, cre8ors - Let me check your connection and cable boxes. Please send me a private message with your full name and a phone or account number so I can pull up your account information. Click on my name ComcastElla, then click Private Message Me. Thank you!