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Re: HD HomeRun Prime - No Validation Lock

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Re: HD HomeRun Prime - No Validation Lock

You litteraly just described my life the past few week.  I have been on the phonean hour or more each day, and noone is able to solve my problem.  They usually end the call saying that someone from the advanced team will call back in the next 24 - 48 hours.   They never do.  

 

I just had a tech here for 2 hours who knew less than I did about the issue, and called all of the same people I called.  

 

Silicon dust sent me a very confident email letting me know what the problem is (which matches what a dozen other people are saying in tickets like yours).   Did you finally get this resolved?

 

Somebody please help!!?!?!?!

 

 

Official Employee

Re: HD HomeRun Prime - No Validation Lock

Hi sslattee, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: HD HomeRun Prime - No Validation Lock

Hi sslatte, thank you for your private message and please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!