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Re: Error 102100.5

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New Poster

Re: Error 102100.5

I have the same issue. I have tried Firefox and Chrome. Cleared Cache, still no go

This Video Cannot Be Played

We've run into a problem while streaming The MasterChef Returns.

(Error 102100.5: Loading of the specified resource has failed)


Customer Service Diagnostics

Build number



Windows 7


Firefox 45.0

Flash version



in home


hd, tve-linear, clinear, cvod, cdvr, tve-vod

Last fingerprint


Stream provider


Video ID


Media ID


Error code


Error description

Loading of the specified resource has failed

Error aux info

Video Provider


Video Source


Video Title

The MasterChef Returns

Official Employee

Re: Error 102100.5

Hi drt7328! I can look into this error code for you. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 

Frequent Visitor

Re: Error 102100.5

I have the same issue. Here is mine


Build number349OSWindows 7BrowserChrome 60.0.3112.78Flash version26.0.0Statusaway from homeEntitlementscvod, tve-vod, clinear, tve-linear, cdvr, estLast fingerprintcloudtv_web_polymer_4.4.0_prod_1503253375538_32480Stream providerprimetimeVideo IDtve/video/O_wEwH8Bbt0tDMMffWPe5y4_WzIRyCjV/Media IDcomcast:tve:vod:guid_wEwH8Bbt0tDMMffWPe5y4_WzIRyCjVStream IDotLeZsjISC_bError code102100.5Error descriptionLoading of the specified resource has failedError aux info ProviderA&EVideo SourceTveVideoVideo TitleAirdate: 4/14/12

Official Employee

Re: Error 102100.5

Hello all, are you seeing this issue when using another device to stream content? Do you only see this error message when trying to watch a specific show/movie?