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I have the same problem with an Apex TV I bought in April. It's a newer one than the advertised one I actually went in to buy. When comcast came out to try to solve the problem, he finally said that the TV--or other device-- mfr has to supply the codes to Motorola which has to work them into production of the new remotes, and then there's a delay til Comcast buys the new ones so it can take months before you can get a remote that works with a really new device. The code that my TV's documentation specifies is not listed in the Motorola remote's code list so I think that's another indication this is my problem. May just be a waiting game. I'm resigned to using three remotes. Aargh.
Did you try any of these? Also, these remotes are not made by or supplied by Motorola, they are made to Comcast's specifications by Universal Electronics Inc, a major OEM remote Mfr.
These are the codes for your APEX DIGITAL TV. Follow the instructions below to program your remote.
Most likely code: 10765
Others to try: 10748, 10879, 10767, 10890, 11991, 10889
To program your Comcast remote:
Yes. Tried all those and also 11531 which is the one the TV manual says to use. I think that needs to be listed in the comcast documentation, or at least be built into the remote, before this will work.
I just did another round looking for newer information. No luck. The programming directions on the comcast site are dated 2003. The directions that come with the remotes are lots newer than that. So I guess they don't update the online doc when they get new units.
Went to the Apex website and found this information for your TV