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Re: Cannot watch HBO or Showtime on Xfinity App

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Re: Cannot watch HBO or Showtime on Xfinity App

im having the same problem accessing hbo in xfinity from my xbox or tablet,i can watch hbo go on the xbox but not hbo on xfinity,and my device manager here https://device.comcast.net/comcast-access/  dont list any activated devices at all.

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Official Employee

Re: Cannot watch HBO or Showtime on Xfinity App


jazon1 wrote:

im having the same problem accessing hbo in xfinity from my xbox or tablet,i can watch hbo go on the xbox but not hbo on xfinity,and my device manager here https://device.comcast.net/comcast-access/  dont list any activated devices at all.


When trying to watch HBO on the Xfinity TV App on your tablet, are you able to log-in? If so, are the HBO shows covered with orange keys?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: Cannot watch HBO or Showtime on Xfinity App

yes i can log in but the hbo shows show orange keys and if i try to watch one it says i need to subscribe

same goes for the xbox 360 app.

Official Employee

Re: Cannot watch HBO or Showtime on Xfinity App


jazon1 wrote:

yes i can log in but the hbo shows show orange keys and if i try to watch one it says i need to subscribe

same goes for the xbox 360 app.


We are further looking into this issue for you. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: Cannot watch HBO or Showtime on Xfinity App

i think the app is broken. I can't access anything through my ipad....error max device and i can't remove any device everytime i click on the watch tv or movies through streampix

 

 

Official Employee

Re: Cannot watch HBO or Showtime on Xfinity App


Appnotworking wrote:

i think the app is broken. I can't access anything through my ipad....error max device and i can't remove any device everytime i click on the watch tv or movies through streampix

 

 


There was an issue on our end but the app should now be working. Are you still having issues? If so, let me know and I will help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Regular Visitor

Re: Cannot watch HBO or Showtime on Xfinity App

Im having the same issues since last night. I am trying to watch my shows on HBO online and it is showing me the orange key and asking me to upgrade, however I pay for HBO and Starz. Please help!