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System freezes on the current channal and will not respond to any command/request.

Official Employee

Re: RDK-03033


Hello Ajax5, RDK-03033 is a signal issue coming from the plant or it can mean your box is not able to connect to the pole outside due to a poor connection. Try rebooting your cable box, if you get the same error reach back out to me here via private message by clicking on my name "ComcastAmir" then click "private message me". I will need your full name, street address, and account number. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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