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Regular Visitor

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How can I stop or turn off the popup to control my tv and audio device to my xfinity remote? It is already connected to both and controls both, despite the messages popping up.
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Silver Problem Solver

Re: Popup message

Did you see anything in Settings about the remote?

https://www.xfinity.com/support/articles/x1-settings-index

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Popup message

Nothing in the settings addresses this issue. The remote is already paired. However, that popup continuously appears several times. It has been doing it ever since I purchased it. I have 2 boxes. They both have that issue. I have restarted both. I have repaired both remotes to their separate boxes, tvs, and sound bars. The popup continues. There is no solution within the Settings section that addresses how to turn the popup off after the remote has already paired with all 3 devices.