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Hello PeggyD1. I can assist with troubleshooting your poor reception issue. Please reach out to me via private message and include your full name and account primary phone number so I can access your equipment.
WE are experiencing the same issues, we just got new boxes, remotes, router and wiring from the outside box to the house and 1 techs have been here and still no resolution.
PeggyD1, let's check out your signal levels. Please send me a private message with your full name and phone number tied to your residential services for help.