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Poor reception

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Frequent Visitor

Poor reception

 new boxes, new remotes and new router and every evening reception is distorted where it cannot be watched and the cable from the box to the house has already been replaced.  How can this be fixed.

 

Expert

Re: Poor reception

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: Poor reception

Hello PeggyD1. I can assist with troubleshooting your poor reception issue. Please reach out to me via private message and include your full name and account primary phone number so I can access your equipment.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: early morning tv reception

WE are experiencing the same issues, we just got new boxes, remotes, router and wiring from the outside box to the house and 1 techs have been here and still no resolution.

Official Employee

Re: early morning tv reception

 

PeggyD1, let's check out your signal levels. Please send me a private message with your full name and phone number tied to your residential services for help.