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Playback Issue: 3363

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Frequent Visitor

Playback Issue: 3363

I brought my iPad on vacation to Germany with me in hopes of watching some American tv. However, every time I go to my Xfinity player app and try to watch a tv show I get the "Playback Issue: 3363" message? Any help from anyone would be greatly appreciated!
Gold Problem Solver

Re: Playback Issue: 3363

The "XfinityTV Online Help FAQ" at http://forums.comcast.com/t5/XfinityTV-Website/XfinityTV-Online-Help-FAQ/m-p/1106967#U1106967 includes this:

Can I watch videos on xfinitytv.com if I am outside the USA?

Unfortunately, we do not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site.

I would imagine the same restriction applies to apps.

Frequent Visitor

Re: Playback Issue: 3363

Thanks Bruce. At least now I won't keep scratching my head trying to figure out why I can't watch anything. Fortunately I downloaded some shows to watch before I left.
New Poster

Re: Playback Issue: 3363

Actually, the same restriction doesn't seem to apply to apps, or other video streaming.  Only Comcast.  Even in Canada.