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Pixelization still after tech visits

Regular Visitor

Pixelization still after tech visits

Have had intermittent pixelization issues for about 6 months. Had a tech out and he couldn't find anything. Put new connectors outside and left me a replacement amplifier in case the issues came back. It only took a week to pop up again and I changed the amplifier which made no difference. So my pixelization issues continue.

Also, they billed me for installation of new equipment $60. I have since called 3 times and each  time I'm told I will be credited. It has been going on a month and still have no credit.

 

Any advice for either issue? I can't bring myself to call yet again and talk to someone reading a flowchart to me. I really think the issue is between the pole and the can in the backyard since that is the cable there was meant problems with in the past.


Accepted Solutions
Official Employee

Re: Pixelization still after tech visits

I'm happy to hear that all issues are taken care of. Thank you for using our Xfinity Help & Support Forums!


All Replies
Expert

Re: Pixelization still after tech visits

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Highlighted
Official Employee

Re: Pixelization still after tech visits

 

Jconsiglio, I'd like to look into your pixelation issues and take a look at that tech fee charge. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.

Regular Visitor

Re: Pixelization still after tech visits

Sent you the PM. Haven't heard anything yet. Please let me know. Thanks.
Official Employee

Re: Pixelization still after tech visits

Hi, Jconsiglio - I'm following up for Ken. Got your private message and I will reply shortly with the details. 

Official Employee

Re: Pixelization still after tech visits

I'm happy to hear that all issues are taken care of. Thank you for using our Xfinity Help & Support Forums!