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Pixelating

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Pixelating

Several channels are pixelating so bad they can’t be watched. Called Comcast and was told that since they sent me a new cable box to change out the dvr box I had since I didn’t want dvr, that I had done a self install and it would cost me 60.00 for a service tech to come out! Seriously? I have to pay to get a tech to service equipment I rent from them? I’m already paying for something I can’t fully enjoy! Help
Expert

Re: Pixelating


@LWilson295 wrote:
Several channels are pixelating so bad they can’t be watched. Called Comcast and was told that since they sent me a new cable box to change out the dvr box I had since I didn’t want dvr, that I had done a self install and it would cost me 60.00 for a service tech to come out! Seriously? I have to pay to get a tech to service equipment I rent from them? I’m already paying for something I can’t fully enjoy! Help

do you have multiple x1 set top boxes in your home? do they all have the same low signal high noise pixellation?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Pixelating


@LWilson295 wrote:
Several channels are pixelating so bad they can’t be watched. Called Comcast and was told that since they sent me a new cable box to change out the dvr box I had since I didn’t want dvr, that I had done a self install and it would cost me 60.00 for a service tech to come out! Seriously? I have to pay to get a tech to service equipment I rent from them? I’m already paying for something I can’t fully enjoy! Help

Since you did a self install, can you give any details on how the cables are ran? Splitter, amps, etc


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!