Community Forum

Pixelated Channels

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Official Employee

Re: Pixelated Channels


Hello GUNNY3, pixelation is primarily caused by a poor signal or a bad spitter/coax cable within your network. Since the problem happens on both TV's and on just a few channels I would have to lean more towards the signal causing the problem. Have you tried rebooting your cable boxes? When was the last time you had a tech out to evaluate your connection? 


Re: Pixelated Channels

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Pixelated Channels

I have pixelated channels, but only the traditional "cable" channels like FX, FreeForm, TBT & SCIFI. "Regular" stations like 4, 5 and 7 are fine. HD in all cases and it only seems to happen at night. If I have a tech come out at noon (for example) I'm almost certain they WON'T see it happen.  I see it on both TV's and both TV's have a homerun RG6 cable from the Cable box to the (Comcast installed) splitter. Any thoughts?