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Pink screen no sound with HDMI

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Mason229
New Poster
‎02-27-2018 09:40 PM

Pink screen no sound with HDMI

Okay so I am new to xfinity, just got my box hooked up with HDMI. I have ax014anc model box, when I start up my tv it’s got a pink overlay and no sound, if I unplug and plug back in HDMI cable everything is fine. I have it hooked up to a Emerson 32” tv. I’ve tried two different HDMI cables, anyone know how to solve issue? Also Cec is turned off
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RobertWy
Silver Problem Solver
‎02-28-2018 08:08 AM

Re: Pink screen no sound with HDMI

Gear icon - Device settings screen resolution - try different settings

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jazzysez
Regular Visitor
‎03-10-2018 12:03 PM

Re: Pink screen no sound with HDMI

I have the same exact problem pink screen no sound I got the new 4K box and it has to do with the HDMI when I unplug it and put it back in it works but I have to do it each time I have an older Emerson TV
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jazzysez
Regular Visitor
‎03-10-2018 12:30 PM

Re: Pink screen no sound with HDMI

Already tried the different settings and swapped hdmi cord. Tv is 32 inch Emerson maybe 3 or 4 years old
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RobertWy
Silver Problem Solver
‎03-11-2018 08:06 AM

Re: Pink screen no sound with HDMI

@jazzysez wrote:
Already tried the different settings and swapped hdmi cord. Tv is 32 inch Emerson maybe 3 or 4 years old

If I were you, I would swap the 4k box for a non-4k DVR.  You can't get any 4k content with a non-4k TV.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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