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Parental Control PIN not working properly

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Parental Control PIN not working properly

I noticed when my son pauses a video on YouTube and turns off the TV, the next time him turns on the TV he is able to continue watching you tube without a PIN
This doesn't always happen, but majority of the time it does.
Official Employee

Re: Parental Control PIN not working properly

Hello Kimster1, the box is working as designed once the YouTube app is launched, X1 parental controls settings will not guard against new content searches or playback within the YouTube app. You can control the content that they view by personalizing your parental controls or by restricting certain searches via the "Xfi app". Last but not least, we now have a "YouTube Kids" app that will help filter content that is age appropriate. For more information please click on this link

I am an Official Comcast Employee.
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