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Pandora app drops songs in middle of playing

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New Poster

Pandora app drops songs in middle of playing

New style of Pandora app cuts every 4th or 5th song short (approximately).  A song will just stop 50-90 percent of the way through and a new song will start playing.  Just started with the new app that shows "album covers" rather than the old detailed list.  Running ~250kBPS internet speed (Blast Pro) on purchased Xfinity Modem for the past 2 years.  As mentioned above, it only started doing this with the new Pandora screen style and does this day and night.

Expert

Re: Pandora app drops songs in middle of playing


@RJOregon72 wrote:

New style of Pandora app cuts every 4th or 5th song short (approximately).  A song will just stop 50-90 percent of the way through and a new song will start playing.  Just started with the new app that shows "album covers" rather than the old detailed list.  Running ~250kBPS internet speed (Blast Pro) on purchased Xfinity Modem for the past 2 years.  As mentioned above, it only started doing this with the new Pandora screen style and does this day and night.


it is a 3rd party supplied service. note that the Pandora app for X1 doesn't use your modem at all it uses one of the X1 device's DOCSIS modem.  Have you tried running the same channel at the same time on a PC or smart device to see if the same 'next' function happens?

 



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New Poster

Re: Pandora app drops songs in middle of playing

YES. It’s so annoying. I’ve gone back to listening on my phone with small Bluetooth speaker instead of my awesome home system because of it. Hope they fix it soon!
Official Employee

Re: Pandora app drops songs in middle of playing

Hello all, I can assist you with getting this issue cleared up. To clarify, when you listen to the same channel on another device do you get the same issue? 

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New Poster

Re: Pandora app drops songs in middle of playing

Seems like a lot of people are having problems with the upgrade and have no way to revert to the old version. Aldo the New Version does not have the MIX area so it will play random songs from all of your stations.

Official Employee

Re: Pandora app drops songs in middle of playing

 

bongofernie wrote: Seems like a lot of people are having problems with the upgrade and have no way to revert to the old version. Aldo the New Version does not have the MIX area so it will play random songs from all of your stations.

 

Do you get any error message when the songs drop? Have you tried rebooting your cable box? 

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New Poster

Re: Pandora app drops songs in middle of playing

I listen to Pandora daily on my 1/2 hour commute without any issues.

New Poster

Re: Pandora app drops songs in middle of playing

Having the same problem - new pandora cuts off in middle of songs.  Never have that problem with Pandora on any other devices.  This started with the new X1 pandora app.  it sure looks pretty, but cutting off in the middle of songs is terrible!!  Please fix this!

New Poster

Re: Pandora app drops songs in middle of playing

I am also experiencing the same issue and no it is not happening on any other device using your connection.  Pandora on the phone hooked up via wi-fi works fine.  Pandora via my media center PC running on the local network also works fine.

 

The issue is with the app on the xfinity box.

 

Frequent Visitor

Re: Pandora app drops songs in middle of playing

No the problem is only on the X1 app on the X1 box's. I have rebooted the box's numerous times. the songs will play to about half way then auto skips to next song. the website on my laptop or the app on my smart phone does not have this issue. It is ONLY happening on the pandora X1 set top box app. Whomever updated it needs to UN update and stop fixing things that aren't broken.
Frequent Visitor

Re: Pandora app drops songs in middle of playing

I've cycled power on my Xfinity box and still Pandora cuts off songs. This newer version of the Pandora App certainly could have used more testing. It takes MINUTES to start up. The picture idcons was not worth the update when I'm almost done with dinner when the music starts. Chopping off the songs much longer and my patience with run out with Pandora. There are other services available. Pandora must improve very soon.

New Poster

Re: Pandora app drops songs in middle of playing

The old "list" version of that app did it for me as frequenty as the new "cover" version. I was hoping the new one would have solved this. 

New Poster

Re: Pandora app drops songs in middle of playing

Dude, the discussing is about Xfinity and home systems, not your car.

Frequent Visitor

Re: Pandora app drops songs in middle of playing

There aren't any error messages. It just skips to the next song.

and this is on X1 box App. NOT online. 
And no a reboot of box does not fix. I have done that to many times to count.

New Poster

Re: Pandora app drops songs in middle of playing

No. For me this only happens on x1, no other device.

 

I typically have it on shuffle. 

 

And it always happens on an awesome tune that I'm really enjoying!!!!


@ComcastAmir wrote:

Hello all, I can assist you with getting this issue cleared up. To clarify, when you listen to the same channel on another device do you get the same issue? 


 

Official Employee

Re: Pandora app drops songs in middle of playing

Hello all. If you're still having trouble with this app, please go ahead and send me a private message with your first and last name and we will go from there. 

 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. 

 

 

Thanks!