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Below from the comcast website may assist.
Once you set up your Favorites, you can select the FAV button on the silver Comcast remote control to bring up your Favorite channels in a grid view. The FAV button is to the left of the channel up-down button.
The link below should help you set up your favorites, check out page 12 for the steps to set up and access your favorites lists.
To Add or Delete Favorite Lists — From the Main Menu choose Favorite Lists Setup and NEW to create a new list and X to delete. To Add or Remove Favorite List Channels — From Favorite Lists Setup, highlight a Favorite List and press OK/Select. Select the heart icon to add channels or the heart icon again to remove channels.