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Eversince I have moved, I cannot watch anything online (Computer and mobile devices):
For Web Browsers: It complains about a subscription issues - eventhough I am subscribed
TV to Go App - similar as a web-browser, it seems to be an account authentication issue that is caused by the move - I have logged off/on and un-installed and installed several times. - no resolution (called, chatted, visited the store ...No one can help )
The Remote App does not work - still stuck on the old devices (my old address boxes - does not show the new boxes in the current address)
Voice-to-Go App does not work - gives me an error messgae when I try to enable it
Most disappointing serive experience with Comcast
I've alerted our techs about this. They'll take a look at your account to see what got screwed up in the move.
I have the same problem, waiting on chat for a couple of hours but the online support wasnt able to fix! I moved house and can no longer access online content that i have access for.