Xfinity plant
Community Forum
Xfinity globe

On Demand Service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

On Demand Service

Five months ago our area received written notification requiring customers to update all cable boxes promising BIG changes. There was also a monthly rate increase at same time. This area is still NOT receiving On Demand for TV!!! When will this service update be pushed through!!! We have to equipment, you have the technology...please get it done!

Official Employee

Re: On Demand Service

 

Hi drobinson321, do you get an error message while trying to access on demand? 

Frequent Visitor

Re: On Demand Service

error SRM0x0011

Official Employee

Re: On Demand Service

 

Hi drobinson321, error SRM0x0011 means there is a problem with your cable box or its connectors. Do you have a splitter connected to your cable equipment? I ran some tests on your cable box and I show it is offline at this time can you please reboot it by unplugging the cable box from the power source for 30 seconds and then reconnect it. Please reach back out to me here if it does not resolve your issue.