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On Demand Screensaver keeps coming on

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New Poster

On Demand Screensaver keeps coming on

When we are watching shows or movies on demand, the screensaver keeps coming up. The timer is selected for 5 hours already. When watching live TV it does not happen. This is becoming extremely irritating and being a new customer (under a week) I am not satisfied.
Silver Problem Solver

Re: On Demand Screensaver keeps coming on

Known issue Comcast has not said when it will be fixed.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: On Demand Screensaver keeps coming on

I have the same problem.

I have screen saver set to 5 hours and it comes on every 5 minutes!!

I tried power-cycling, rebooting, setting to different times, and nothing works.

Every 5 minutes.