Community Forum

Odd subtitle problem

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

Odd subtitle problem

We have two X1 Arris DVR's.  On one particular program ("Crisley Knows Best," on USA):  If we watch it on one of the DVR's, its subtitles are in Spanish (setting for subtitles is English on both boxes), but if we watch the exact same recording on the other one subtitles are in English.  It only occurs with this program and on only one DVR.  All other subtitles on the DVR in question are in English.


Any ideas from the brain trust?

Silver Problem Solver

Re: Odd subtitle problem

I compare Settings on one box to Settings on the other one to see if they are exactly the same.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Odd subtitle problem

I went through the settings another time, and found that, for some reason, Spanish was set as the primary subtitle language and English as secondary.  That fixed it.  Thanks for the suggestion.