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Not my online DVR

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Not my online DVR

I logged on to Xfinity DVR Manager and it's not my account.  I was in there last week and my DVR was there but this week someone else's.  At home my DVR is only about 25% full and online it says 97% full and not one of the shows on there are ones that I watch.  How do I get my DVR back on my account?  I was trying to record a program when I noticed it wasn't my account.

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Re: Not my online DVR


jeanabeanie wrote:

I logged on to Xfinity DVR Manager and it's not my account.  I was in there last week and my DVR was there but this week someone else's.  At home my DVR is only about 25% full and online it says 97% full and not one of the shows on there are ones that I watch.  How do I get my DVR back on my account?  I was trying to record a program when I noticed it wasn't my account.


Try deleting your cookies and cache and then try signing in again.

 

You only have one DVR on your account. Correct?

 

Let me know the results.