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Did you pair the remote?
Hi HYY4JMS, the information that (RobertWy) provided is correct and can help you get your remote to communicate with your cable box. You can also try changing the batteries. In order to fix your TV issue just reboot your cable box by unplugging it for 20 seconds and then reconnect it. If you need further assistance please reach back out to me here.
Thank you for bringing this to our attention, does the sound cut off at a certain time while watching "Seal Team" S1 EP12? Have you tried rebooting your cable box to correct the issue?
I'm following up for Amir who's currently out of the office. I'd like to investigate this issue further for you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.