Community Forum

No signal

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

No signal

we have tried to reset our service according to the directions on line. The screen will not move from Welcome, powering up. This may take a few minutes

Official Employee

Re: No signal


@Rimihall wrote:

we have tried to reset our service according to the directions on line. The screen will not move from Welcome, powering up. This may take a few minutes


Try taking the coax cable off the dvr(even take it off the wallplate), unplug power, put the cable back on and power up. If that doesn't work, try it another cable outlet.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!