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New remote control for TV

New Poster

New remote control for TV

When we added more DVR options we were given a new remote control.  We like it and it's functions, but we cannot get it to do something our old remote control could do.  In the past, if we were watching a channel and decided belatedly that we wanted to record it, when we pressed Record it would record the whole program from the beginning of its timeslot.  Now when we try to do that, it only records from the moment we press Record.  We cannot get the first part of the show even if we go back in time on the program.  Is there a way to record the whole program that I am missing??  I really miss that function!


Accepted Solutions
Official Employee

Re: New remote control for TV

Sorry, no there isn't.

All Replies
Official Employee

Re: New remote control for TV

Sorry, no there isn't.
New Poster

Re: New remote control for TV

I received a new remote in the mail, however I use a Logitech universal remote control. This blind mailing is wasteful; do you want to come over and take it back?