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New TV Installation

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New Poster

New TV Installation

In setting up my new TV, the cable is connected, I've followed the set-up instructions, but the TV can't find any channels so it and get channel 3 to make a connection through the XFINITY Cable.

The set-up says if it doesn't work, contact the cable supplier, so here I am.

 

Official Employee

Re: New TV Installation

Everything is encrypted, you can’t go cable straight to the tv. Everything cable connection needs a box of some kind

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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