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Is the X1 cable-box attached to the television on HDMI 1 port on your Samsung Hub?
Did you go though Set up on your tv? Did you use the source button on the Samsung remote and switch to HDMI 1 on the top overlay on your screen?
So we got the TV we got it set up it recognizes our device and we can hear the TV in the background just can't see the picture what are we do ? Help please
You may have to add detail about how you have it hooked up.
Additionally, you should have a tech out both your modem and XG2 are out of spec. How you have your cable configured may have worked with your previous equipment but you'll eventually have issues if it's not fixed.