Community Forum

New 4k cable box need to change from rf to ir

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

New 4k cable box need to change from rf to ir

I need to control my new 4k Xfinity cable box with my Harmony remote. I found out that this new box works with RF and not IR. I need to know if I can change the cable box settings from RF to IR so I can use my universal remote. Universal remotes will not work on RF at least not mine.

Official Employee

Re: New 4k cable box need to change from rf to ir

Press and hold setup, LED goes from red to green and press 987.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!