Community Forum

Netflix

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Netflix

Difficulty in downloading movies. Dozens of attempted downloads on many different movies. What good is this feature if I can not watch my selected show?? Smiley Sad

Expert

Re: Netflix


carman603 wrote:

Difficulty in downloading movies. Dozens of attempted downloads on many different movies. What good is this feature if I can not watch my selected show?? Smiley Sad


Hi, I moved your post to the channels and programming area. If you subscribe to Netflix and use their app, you might want to contact them for support. I just used their app (as a test) to download a '30 minute' comedy TV episode and it downloaded and played fine. Many first things to try with mobile devices is to power them down and restart their Operating System. 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: Netflix

 

Hi carman603, are you trying to view Netflix on your cable box or are you trying to watch movies on the Netflix app? In either case loading issues are caused by a poor internet connection, please make sure your modem is running properly first then you can reset your app or cable box so that you get a stronger connection.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!