Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Hi Silverete, buffering on an app is caused primarily by a poor signal or loss of an internet connection. Please reboot your modem if you continue to experience this issue at night, you can also click on this link to learn more about basic internet trouble shooting.
Do you have more people at home using other devices while you are watching Netflix, compared to daytime?
If so, you may be to upgrade your internet level of service you are currently using.
it is also possible that Neflix is picking up more customers than it can handle at peak periods of viewing.
If you can get Neflix over steaming video by other means, you would who's fault it really is: Comcast or Neflix.
Netflix is buffering alot in the evening on our Smart TV so we can't watch.....however, during the day it works just fine.
Using a pc, try same streaming services on it using same connection type: wired or wireless. If no problem found, then its a network problem to your tv. If still a problem run speedtest (http://www.speedtest.net/) on device and report tested speed.