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My. X1 says I need to update software not able to click into update.

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New Poster

Re: My. X1 says I need to update software not able to click into update.

I checked it out and he is right. Turn the tv on with your regular tv remote, not the cable remote, and press the help button on the tv remote.

Official Employee

Re: My. X1 says I need to update software not able to click into update.


Marg81 wrote:

Across the top of my Tv when I turn on  it says software update available and then it shows two boxes to click on (1) update (2) update later.    It won't work.  How do you update on my X1 


That sounds more like your tv needs an update, not your X1 box. With X1 boxes there are no options to update or not.

Expert

Re: My. X1 says I need to update software not able to click into update.


Marg81 wrote:

Across the top of my Tv when I turn on  it says software update available and then it shows two boxes to click on (1) update (2) update later.    It won't work.  How do you update on my X1 


call 877-896-8678 and ask them to manually send firmware update.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

My. X1 says I need to update software not able to click into update.

Across the top of my Tv when I turn on  it says software update available and then it shows two boxes to click on (1) update (2) update later.    It won't work.  How do you update on my X1