Community Forum

Music Choice Channels not working. Why?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Music Choice Channels not working. Why?

Tuning error.  Temporarily unable to tune to channel....

 This is the message I get every time I try and go to one of the Music Choice channels.

I've tried unplugging for 30secs then plugging back in. I used customer support chat and they ran a test and resent signals and reset my box and still didn't fix the problem.

Silver Problem Solver

Re: Music Choice Channels not working. Why?

Tuning error probably means that the signal is missing or too weak for your box to receive it.

Official Employee

Re: Music Choice Channels not working. Why?

Hi Zod2469, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Music Choice Channels not working. Why?

Hi Zod2469, thank you for your private message and please reach out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!