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Most programs locked on xfinity go app

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New Poster

Most programs locked on xfinity go app

I am using the app on my iphone. more and more programs are locked every time I log in. The first few times I could solve it by logging out and in. Now I can hardly watch anything even though the programs show up in a search filtered to my subscriptions
Official Employee

Re: Most programs locked on xfinity go app

Hi CFJersey77, I have refreshed entitlements on your account, can you please retest and let me know if you see a difference? If not, please respond to my private message and I will assist further.

 

Thank you

New Poster

Re: Most programs locked on xfinity go app

All of mine are locked as well. 

New Poster

Re: Most programs locked on xfinity go app

Same problem here. Can watch Comedy Central, espn 3 but not espn, espn 2, fx, tbs tnt etc.

Please advise what I need to do to fix this? Send a refresh?
New Poster

Re: Most programs locked on xfinity go app

I am a new subscriber and am having the same problem.  No shows are available.  The app claims I need to upgrade, but it seems that I should have most if not all program options available at my current level.

New Poster

Re: Most programs locked on xfinity go app

I have the same issue as well and need to refresh (a lot).  Xfininty "Chat" link is giving me a "404 error".  I don't want to sit on the phone for troubleshooting.  Is there a fix for the issue yet?

 

Thanks!