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Lousy Support

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Lousy Support

Had Comcast come out today to address a weak signal issue.  Not only did the tech arrive 20 minutes late for the appointment, but my service is much worse now than prior to my call.  Looks like another hour on the phone with "customer service".

 

I'm thinking long and hard about Direct TV.

Official Employee

Re: Lousy Support


@rjohn1 wrote:

Had Comcast come out today to address a weak signal issue.  Not only did the tech arrive 20 minutes late for the appointment, but my service is much worse now than prior to my call.  Looks like another hour on the phone with "customer service".

 

I'm thinking long and hard about Direct TV.


Apologies for the issue that you described above and that we were not able to resolve on the first visit.

In reviewing your account, there is an open ticket for this issue that is being investigated by our Michigan team.

That ticket was opened on Friday;  looks to be about 20 minutes after you originally posted-called.

Thanks for your patience. 

 

 


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New Poster

Re: Lousy Support

Let's see if you get it right this time.

Official Employee

Re: Lousy Support


@rjohn1 wrote:

Let's see if you get it right this time.


In reviewing your account, it appears that we had a technician out yesterday and the issue is marked as resolved. Please let me know if that is not the case and thanks again for your patience.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!