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Lost DVR recordings?

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Lost DVR recordings?

I moved today. Is there any way to get all the recordings I already had on my DVR. Also. Can the items I had scheduled to record be brought to my new house also? They gave me all new equipment, but I thought it was also tied to your account somehow??? I have a feeling I'm SOL, but just thought I would ask.... Thanks!

Official Employee

Re: Lost DVR recordings?

If the transfer was done correctly, you would’ve been able to access the last 60 hours recorded and your scheduled recordings. Did you get a new Comcast username/password when you moved? Try Xfinity button to Gear Symbol to Device Settings to Sync DVR and press OK. I’ve escalated it up to a colleague who can look at the back end and verify your transfer.
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Official Employee

Re: Lost DVR recordings?

Hi aj2451. I can assist with checking our back end provisioning for your DVR programming transfer. Please send me a private message and include your full name, service address, and account number so I can access your account.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!