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Lost DVR movies

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Re: Lost DVR movies


Fallchicks1 wrote:

I lost all my DVR movies when I upgraded the box. Was told I could retrieve them from the cloud.  Can't find any instructions on how to do that. Can anyone help me? 


were you upgrading from the older 2 tuner legacy DVR? if so and you still have the box you can keep the box until you watch it clean (paying for the extra box) or spool off the DVR recordings to a VCR or DVD-recorder or to a PC to record.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Lost DVR movies

I lost all my DVR movies when I upgraded the box. Was told I could retrieve them from the cloud.  Can't find any instructions on how to do that. Can anyone help me?