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Locked out of channels online

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New Poster

Locked out of channels online

Hi,

I am frequently locked out of  channels that I pay to be subscribed to (Bravo, HBO, FX, etc). Individual programs for these channels have an orange key icon that reads "subscription required," and when clicked it brings up a scree that reads "(network name) is not part of your subscription." 

 

I have tried signing out and back in as well as using a different browser (Chrome or Firefox). Neither seems to help. Please advise on how to access these programs again. Thanks!

New Poster

Re: Locked out of channels online

I'm having the same exact problem (except for HBO, which I don't subscribe to.)  I'll be watching for an answer.

New Poster

Re: Locked out of channels online

Imagine that. No answer from Comcast.