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Locked Screen

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Locked Screen

Suddenly, a screen with "Select Your Language" English Espanol English(Canadian) is on my tv when turned on. My remote won't work at all except to turn on tv. Rebooted both box and tv. Changed batteries. Customer service did not help at all.

Official Employee

Re: Locked Screen

On your remote, press and hold setup, LED goes from red to green and press 987, and then press OK to get past the Language screen
I am an Official Comcast Employee.
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