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Keep getting XRE-00294 Error when trying to set up new box

Official Employee

Re: Keep getting XRE-00294 Error when trying to set up new box


@FitchPaula wrote:

When trying to set up my new box I get an XRE-00294 Error, I've tried chatting with support, called them on four different occasions and they keep putting me up a tier only for them to try and send a signal like the previous and it just results in the same error. Please help!


If resetting the box doesn’t do anything, call in and get to tier 2. It’s an activation error code, box is failing to authenticate your personal information. You'll probably end up having to swap out the box.

New Poster

Keep getting XRE-00294 Error when trying to set up new box

When trying to set up my new box I get an XRE-00294 Error, I've tried chatting with support, called them on four different occasions and they keep putting me up a tier only for them to try and send a signal like the previous and it just results in the same error. Please help!