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Issues with Xfinity live stream on Roku

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Issues with Xfinity live stream on Roku

Not certain if you've changed something pertaining to subscription or not, but I seem to have lost the ability to watch live network TV via Roku. The channels don't show up in the lineup any longer in Live TV, and when we search for specific network channels (CBS, NBC, ABC, CW, FOX), it's not allowing us to watch programs in progress. When we set program recordings, we can access what we've saved from our main cable box in the living room. We can watch all our channels just fine from the cable box. From ROKU, we can now only watch cable stations. Local stations are no longer accessible. This happened after you guys updated your lineup.

WHAT gives?
Problem Solver

Re: Issues with Xfinity live stream on Roku

Hi

 

I'm seeing that a bunch of streams in your lineup are not available. (Roku is using IP streams; the set-top box is using old-school QAM, and it's the IP streams that are showing Unavailable.) We'll get a ticket opened for you.

 

LHC




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Regular Visitor

Re: Issues with Xfinity live stream on Roku

Thank you...
Problem Solver

Re: Issues with Xfinity live stream on Roku

Hi Tom

 

You should be all set now; let me know if you're still having trouble.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
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Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon