Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I have been having issues with recorded shows for the past few months where when I am trying to watch something and the show will momentarily hang and then skip forward multiple seconds and sometimes even minutes. It is very similar to a DVD with a scratch on it that will freeze and then resume playing further down the road.
The issue happens whether I try to watch a show on my main DVR-connected TV, or the secondary TVs, or the XTV site, or the Xfinity Stream app. The only way I am able to watch shows without any issues is either live or via Xfinity On Demand (both of which I am unable to fast forward through).
I saw similar posts on these forums but never saw a clear solution. I have switched out my main DVR unit and the problem persists.
Sure sounds like some kind of communication issue with the backend server/plant/whatever. Comcast might not charge you to check the line from your residence back to the server.