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I have no picture and am not able to change channels. Help

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I have no picture and am not able to change channels. Help

See above

Problem Solver

Re: I have no picture and am not able to change channels. Help

Factory reset?

 

same thing happened to me last night.

Official Employee

Re: I have no picture and am not able to change channels. Help

Are you on the proper tv input? Is the cable box powered on?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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