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From what you have described nobody will know why. Are you getting any error message and do you meet all the requirements in the tv website forum faq's? You will have to provide us a lot more information.
I also would like to know why we are not able to log in on Nick to watch shows . Comcast does not show as a tv provider yet I can watch it on X1 Box. I see Time Warner Cable, Direct TV, At&T Uverse and other providers but I dont see Comcast nor Xfinity anywhere on the list. Can someone pls provide an answer.