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I can't watch TV, VIDEOS WILL NOY PLAY

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New Poster

I can't watch TV, VIDEOS WILL NOY PLAY

I have tried everything, but shows will not play for me, when I use Xfinity playback

Tags (1)
Silver Problem Solver

Re: I can't watch TV, VIDEOS WILL NOY PLAY

Hello,

You mentioned that you said, " You have tried everything". Can you tell us what you

have done in detail so if we make a recommendation we will not have to repeat ourselfs.

 

Thank you

Official Employee

Re: I can't watch TV, VIDEOS WILL NOY PLAY


logan185 wrote:

I have tried everything, but shows will not play for me, when I use Xfinity playback


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Contributor

Re: I can't watch TV, VIDEOS WILL NOY PLAY

Videos flash on Xfinity. I can't watch the videos highlighted on the main screen. Here is what I get when I click on the link you provided:

 

My Device Information  My Zip Code:08062 My Cable Provider:Comcast Pleasantville Digital My myDVR Manager Status:activated My Set Top Box Names:Family Room My Queue setup:False Facebook Queue Syncing:false Facebook Connect:False My public IP address:173.12.2.124 My operating system:Windows - Windows NT 6.1 My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AskTbSTC3/5.14.0.19709) My system typeesktop computer or other device My Move player version:Not Installed My Silverlight version:Unknown My flash version:11.3 r300 Javascript: enabled Cookies:enabled Time Information  My Clock Time:Wed Aug 22 10:10:47 EDT 2012 Server Clock Time:Wed Aug 22 10:11:40 EDT 2012

My Account Information  Primary Account:True Provider Codes:bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, cb, ch, ar, aw, cg, bz, bm, au, bl, bv, b, u, bp, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber:True Cable TV Subscriber:True Voice Subscriber:True

Official Employee

Re: I can't watch TV, VIDEOS WILL NOY PLAY


ldhkah wrote:

Videos flash on Xfinity. I can't watch the videos highlighted on the main screen. Here is what I get when I click on the link you provided:

 

My Device Information  My Zip Code:08062 My Cable Provider:Comcast Pleasantville Digital My myDVR Manager Status:activated My Set Top Box Names:Family Room My Queue setup:False Facebook Queue Syncing:false Facebook Connect:False My public IP address:173.12.2.124 My operating system:Windows - Windows NT 6.1 My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AskTbSTC3/5.14.0.19709) My system typeesktop computer or other device My Move player version:Not Installed My Silverlight version:Unknown My flash version:11.3 r300 Javascript: enabled Cookies:enabled Time Information  My Clock Time:Wed Aug 22 10:10:47 EDT 2012 Server Clock Time:Wed Aug 22 10:11:40 EDT 2012

My Account Information  Primary Account:True Provider Codes:bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, cb, ch, ar, aw, cg, bz, bm, au, bl, bv, b, u, bp, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber:True Cable TV Subscriber:True Voice Subscriber:True


What specific video are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: I can't watch TV, VIDEOS WILL NOY PLAY

I have the same problem. When I click on the url you offered it jut has those little loading spinner things. They never stop. Lots of video and flash does that. On pinterest I can't see any boards- mine or others.
New Poster

Re: I can't watch TV, VIDEOS WILL NOY PLAY

I  experienced the same problem on my Uncles pc. He's running Windows 7 home and using Internet explorer 11.  To make a long story short, go into Internet Explorer "tools" dropdown menu.  If "ActiveX Filtering" is checked, uncheck it and your videos will play when using the Xfinity home page.

 

Wayne