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I CANT WATCH MOVIES ONLINE

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New Poster

I CANT WATCH MOVIES ONLINE

AN ERROR MESSAGE KEEPS COMING UP WHEN I TRY TO WATCH A MOVIE

Tags (1)
Gold Problem Solver

Re: I CANT WATCH MOVIES ONLINE

What is the error message?


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee

Re: I CANT WATCH MOVIES ONLINE


JGLENN9841 wrote:

AN ERROR MESSAGE KEEPS COMING UP WHEN I TRY TO WATCH A MOVIE


What does the error message say? Is there a Error Code that also appears? What is that number?

 

What video are you trying to watch?

 

Is it happening to all videos?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: I CANT WATCH MOVIES ONLINE

 THIS IS THE MESSAGE:

This video cannot be played.

We've experienced a playback error. (Error 3222)

Please try deleting your cookies and browser cache and refresh this page.

Silver Problem Solver

Re: I CANT WATCH MOVIES ONLINE

Hello,

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

what is the video and episode you are trying to watch?

 

Have you tried another browser?

 

Have you tried deleting you cookies and cache?

 

Have you tried uninstalling and installing silverlight?

 

Is your silverlight and flash player up to date?

New Poster

Re: I CANT WATCH MOVIES ONLINE

how do i delete my cookies?

 

Official Employee

Re: I CANT WATCH MOVIES ONLINE


JGLENN9841 wrote:

how do i delete my cookies?

 


Go here to learn how to delete cookies in Google Chrome:

 

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe