Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
AN ERROR MESSAGE KEEPS COMING UP WHEN I TRY TO WATCH A MOVIE
What does the error message say? Is there a Error Code that also appears? What is that number?
What video are you trying to watch?
Is it happening to all videos?
THIS IS THE MESSAGE:
This video cannot be played.
We've experienced a playback error. (Error 3222)
Please try deleting your cookies and browser cache and refresh this page.
Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.
what is the video and episode you are trying to watch?
Have you tried another browser?
Have you tried deleting you cookies and cache?
Have you tried uninstalling and installing silverlight?
Is your silverlight and flash player up to date?
how do i delete my cookies?
Go here to learn how to delete cookies in Google Chrome: