Community Forum

How do you fix a RDX-10000 error?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

How do you fix a RDX-10000 error?

How do you fix a RDX-10000 error?

Official Employee

Re: How do you fix a RDX-10000 error?

I tried to get information from you a few days ago but you didn’t respond. It’s hard to give any advice without that information
https://forums.xfinity.com/t5/X1/Voice-Remotes-Converts/m-p/3033429

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: How do you fix a RDX-10000 error?

I never got anyone response...

Official Employee

Re: How do you fix a RDX-10000 error?

So can you give some details on how things are wired in your house, splitters, amps etc. That error means the boxes can’t communicate with each other

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

RDK-10000 Error!!!

How do you fix this noted error???
Frequent Visitor

Re: How do you fix a RDX-10000 error?

One older digital box works... 2 others disconnected...
2 DVRs (old) setup and work...
I have not setup new DVR boxes as yet...
New LG TV in Office shows error message and cannot set up voice remote (Agent said I could mix DVRs and remotes?) and requested help 2 times and said would have to send tec?
Official Employee

Re: How do you fix a RDX-10000 error?

You need the dvr to be hooked up and activated for the smaller boxes to work. If you need a tech out let us know.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: RDK-10000 Error!!!

 

Hello rjo72211, I can assist you with get someone to your home to help clear up this error code for you. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!